“The Company”, “We”, “Us”, “Our”,” Sanzion” – meaning Sanzion Limited of Lambs Cottage, Congleton, CW122DU.
“Client”, “Their”, “You”, “Customer” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 1985 to whom the Service(s) are supplied by Sanzana Limited.
By agreeing to Service(s) provided by Sanzion, over the telephone, in person, on our website, social media, marketing materials or via email, you agree to follow the terms and conditions listed below.

1. Service

1.1 Customers need to remove all personal belongings, money and other substantial items from their vehicle prior to any type of valet. Sanzion will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.

1.2 Sanzion ensures our uniform does not contain metal, zips and sharp edges removed to prevent damage or scratches to vehicles. Please note that we reserve the right to keep photos of your vehicle for the following purposes:
• To ensure we are covered by our insurance with before and after photos
• For marketing purposes (we will cover your registration plate)

1.3 We cannot guarantee any firm times when accepting your booking. We reserve the right to use any one of our staff to undertake your valet or detail and may need to change the representative at short notice.

1.4 Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes, but we will endeavour to communicate any changes prior to arrival.

1.5 We reserve the right to take a debit or bank credit card to secure the booking. We also reserve the right to alter or move a booking for the following reasons:
1. weather conditions
2. machinery or equipment failure.

1.6 Sanzion reserves the right to refuse or deny any booking or continue along with a service if we deem the customer to be unreasonable. Sanzion reserves the right to refuse or deny customer demands above and beyond the booked valet. 

1.7 Sanzion will not tolerate any physical or verbal abuse towards any of its staff under any circumstances and will take any relevant actions needed if such behaviours are encountered.

1.8 In regards to maintenance wash packages, you will incur your add on service after three months of continuous service.

2.  Pricing Terms & Conditions

2.1 Our minimum charge is £150.00 per vehicle. Sanzion reserves the right to charge an hourly rate of £50.00 (or proportion thereof) for any work that is not within the boundaries of the booking.

2.2  Our prices are based on valet type, location, type of vehicle and condition of the vehicle and will be advertised as a starting FROM price. Any price we quote over the telephone is an estimate only and is to be used as a guide and not a guarantee.

2.3  Sanzion reserves the right to charge for each vehicle according to its condition, the type of vehicle and the customer location. Sanzion reserves the right to amend any price during the valet as needed if the service required is different from the original estimate. All full valets, interior valets and specialist cleaning bookings, will need to be secured along with a debit or bank credit card prior to work commencing (see cancellation policy).

3.  Our service Terms & Conditions

3.1 We may ask you where you heard about Sanzion in order to gauge our marketing strategies. We may conduct customer satisfaction surveys in line along with our staff training and quality control efforts.

3.2  All our chemicals have been chosen from leading suppliers in the industry and we always try to use environmentally friendly products. We can provide COSHH safety data sheets where applicable, or obtain them if applicable. We may not be able to obtain all safety sheets in some cases.
We reserve the right to charge a debit or bank credit card the full amount, due to the vehicles(s) not being available for cleaning, where the booking has not been cancelled in advance (see cancellation policy)

4.   Cancellation Terms & Conditions

4.1 We require 24 hours’ notice to cancel any booking, valet or detailing services. Failure to provide 24 hours’ notice will result in a minimum charge of 50% of the service price. Sanzion reserve the right to take full payment if a service is cancelled on the day without prior agreement.

4.2  Sanzion reserves the right to alter or amend a booking time or date without penalty but wherever possible will let the customer know. Sanzion reserve the right to alter or move a booking in accordance with staffing levels, weather conditions and/or equipment failure without penalty to the company.
By accepting our valet, detail or ceramic coating services you agree to the conditions listed in this section.

5.  Changes/Corrections/Errors

5.1 We reserve the right to correct inaccuracies, prices, omissions, descriptions, and errors relating to products, productions, availability and update information at any time without prior notice.

5.2  Sanzion is not responsible for the vehicles maintenance, condition or any mechanical malfunctions that may occur when the vehicle is in Sanzion’s possession. If a vehicle needs to be repaired or taken to a repair shop / dealership for any reason, including but not limited to: maintenance, recalls, electronic malfunctions, parts, etc, Sanzion is not responsible for any of the costs and it is the owner’s sole responsibility to pay for those costs.

6. Your Responsibilities (Customer)

6.1 Insurance
All vehicles must be covered by your personal insurance whilst left with us and we take no responsibility for authorities seizing your vehicle due to lack of insurance, MOT, tax or anything of a similar nature.

6.2 Tools
Locking wheel nut keys and OEM toolkits must be provided, where required. Any costs incurred due to these not being available will be charged to the Customer.

6.3 Confirmation of Work to Be Carried Out
It is the Customer’s responsibility to check that their requirements are correctly stated on the order form and to bring any errors or amendments to our attention prior to work commencing.

6.4 Transport/Towing
If for any reason the customer requires the vehicle to be towed to or from the premises of Sanzion, this cost and booking will be done solely at the discretion and cost of the client and we will only complete the work that is required by the services that we provide.

6.5 In the event that the vehicle is towed to Sanzion in a non-working order and is unable to move after the service(s) have been completed and corresponded with the client, it is the client’s responsibility to have the vehicle removed from the premises. In the event that the vehicle is left overnight, we reserve the right to charge a £25.00 per day fee for storage of the vehicle and inconvenience.

6.6 In the event the vehicle is not moved within 14 days, then we reserve the right to contact the local council authorities to have the vehicle removed and placed in their care from then on.

6.7 In the event that Sanzion has to have the vehicle removed for any purpose, we will charge the removal at a rate of £100 base price and £1.50 per mile thereafter.

6.8 Inspect upon Service Completion
It is the Customer’s sole responsibility to check the condition of the completed service upon collection or delivery.

6.9 Sanzion requests that any complaints should be kindly submitted in writing by recorded delivery or email within 48 hours of any service being completed.

6.10 You will be responsible for any vehicles if you have collected them from Sanzion’s premises.

7. Payment

7.1 Customer Accounts
Full payment will be required by the customer before any services are completed or vehicles are collected. Full payment shall be required on completion of any work, this shall be by bank transfer, credit and debit card or cash. We accept all major card providers.

8. Our Rights

8.1 Liability
There is nothing in these Terms and Conditions that excludes or limits Sanzion liability for death or personal injury caused by negligence. However, Sanzion shall not be liable for any direct loss or damages suffered by you, however caused, as a result of any negligence, breach of contract or otherwise in excess of the price paid for the service.

8.2 Indemnity by Customer

Customers agree to indemnify and hold Sanzion harmless from any and all claims, causes of action or damages caused by the customer including reimbursement of reasonable solicitor fees and costs. Once terms have been read and agreed this confirms the client is happy for Sanzion to proceed with the any ordered services taking into account their specific refund policies.

8.3 Law
These terms of supply of services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.

8.4 Sanzion shall not be held liable for any failure to carry out our obligations to the Customer where such failure is due to circumstances beyond our reasonable control including but not limited to Acts of God, War, Civil Disturbance, Fire, Flood, Lightning, Industrial Action, the act or omission of Third Parties for whom we are not responsible, including the Government and its agents.

8.5 Amendment to Terms & Conditions
We reserve the right to amend these Terms and Conditions from time to time and the Customer will be issued with and subject to the terms in force at the time of the booking.

8.6 Loss or Damage to Property
Sanzion shall not be responsible or liable for any loss or damage to goods or articles left in vehicles, damage, or mechanical fault of any vehicle (other than obvious damage which was not recorded when the vehicle was checked in) such as flat battery, clutch slipping, etc, caused to your vehicle whilst in the care of Sanzion except for damage caused by our negligence.

8.7 Sanzion will not accept liability for the cost of repairing or replacing parts of your vehicle and in particular Sanzion will not accept liability for any technical or structural damage to the wheels, where such damage occurs due to pre-existing faults and/or wear and tear unless Sanzion has been negligent in not realising that such damage may occur or in the way the work was carried out.

8.8 Social Media
Please be aware that we may use images of your vehicle and/or wheels on our social media pages and website. Any registration plates will be covered. If you wish for us to not share these images, then please make one of our representatives aware.

Version 1.2
As of 12/02/2021